5 Simple Steps to Troubleshooting your

Genie Garage Door Opener

Genie garage door openers are a popular choice for homeowners looking to add convenience and security to their homes. However, like any mechanical device, garage door openers can experience problems that require troubleshooting. In this guide, we will cover some common issues that may arise with Genie garage door openers and how to troubleshoot them:

  1. Door won’t open or close: If your Genie garage door opener is not operating properly, the first thing to check is the power supply. Make sure that the unit is plugged in and that the outlet is working. If the power supply is not the issue, check the sensors. These are located at the bottom of the door and help prevent the door from closing on objects in its path. If the sensors are misaligned or obstructed, the door will not close. Check the alignment of the sensors and make sure there are no objects blocking them.
  2. Door opens or closes partially: If the door only opens or closes partially, the problem may be with the trolley or the chain. The trolley is the part of the opener that moves along the track to open and close the door. If the trolley is not moving properly, the door may not open or close completely. The chain may also be the issue if it is stretched or damaged.
  3. Remote not working: If your remote is not working, first check the batteries. If the batteries are not the issue, try programming the remote to the opener. Refer to your owner’s manual for specific instructions for doing this. If the remote still does not work, try using the wall control panel to see if the problem is with the remote or the opener.
  4. Door makes noise: If your Genie garage door opener is making noise, it may be due to a problem with the chain or the trolley. The chain may be stretched or damaged, causing it to make noise as it moves along the track. The trolley may also be making noise if it is not moving smoothly along the track.
  5. Door reverses immediately after touching the floor: If the door reverses immediately after touching the floor, it may be due to a problem with the force settings. The force settings determine how much pressure the opener applies to open and close the door. If the force is set too high, the door may reverse when it touches the floor. To fix this problem, refer to your owner’s manual and adjust the force settings accordingly.


Troubleshooting issues with your Genie garage door opener may require a bit of detective work. By following these steps and checking the most common causes of problems, you should be able to diagnose and fix any issues that arise with your garage door opener.


At Precision Garage Door of Michiana, we pride ourselves on providing top-notch customer service and expert advice. Whether you’re in need of a new garage door or repair services, we are committed to helping you find the best solution for your needs and budget. Contact us today to schedule a consultation and learn more about our wide range of options that can improve the security of your home.


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