Garage Door spring broke today and I immediately called Chris at Precision Door. He promised a two hour time frame to show up and did just that before the one expected. They sent texts of appointment and a picture of our technician. Jonathan introduced himself and straight away got to work. . He was very knowledgeable and spoke in layman’s terms on what and why and how the door needed to be repaired. He finished in a very timely manner. I will be using them and recommending them to others should I ever need them again in the future Thank you for great work Jonathan *. You are a great technician! M S*****
This is a very professional garage door service. Andy my technician did a through job and saw that our internal spring was broken. Explained everything clearly and showed us the quotes. He was very knowledgeable and is a hard worker. Fixing a garage door on a Saturday saved our upcoming work week. Highly recommend this company! Glad Andy worked with us.
Really great service; they came out the day after I called, identified the issue and fixed it that same day. The technician TJ was really good at explaining exactly what the problem was and what he was doing to fix it. I will definitely call Precision next time I have garage door issues.
Our overall experience was top notch. We had an old wood garage door that became unusable out of nowhere and fortunately Precision was able to access the situation, get our new door ordered and then jump through hoops for us to get it installed. Our door broke with my wife's car stuck inside it. When I called to schedule the installation, it was going to be four days before Precision could come out. To my delight, they called me back later that day and were able to squeeze us in that afternoon. We went from being stuck at home all weekend to having a brand new, fully functioning door. AJ was helpful in getting the door ordered. Chris was extremely helpful in getting us on the schedule. And John did a great job installing the new door. Two thumbs up all around.
Firstly I received a call and text from their office to schedule a time to have someone come out. I appreciated the option to text, as I was at work but needed to get a new garage door! Secondly on the day to have my garage door replaced, my technician called and gave me an estimated time he was going to arrive (which was earlier than anticipated, an added bonus). And thirdly, after I spoke with the technician a received a text with the technicians photo, name and other basic information so I knew exactly who I was looking for and speaking with. After that great customer service, the finished product was perfect. Exactly what I wanted and needed. I really appreciate all the help from Ashley and John!
We had our first experience with Precision Garage Door and were super impressed. We called them based on their excellent Google reviews. The company sent a text introducing the employee who would replace our door opener (including a photo), a thoughtful and unexpected gesture. Cameron was here within a few hours of making the appointment (after phoning to let me know his more precise arrival time). He was courteous, professional, and helpful, and before he left for the day, we had a brand new garage door opener that was so much better than the one before it. We will use Precision in the future for sure!
Exceptionally pleasant experience. We initially called Precision to troubleshoot our slightly dead garage door and/or opener. As it turned out the xopener was the problem. Andy Ginter presented several options for review. He installed our choice and we were back up and running in less than two hours. We could not have been more pleased. As our 44 year old wood garage door had been deteriorating for some time we also asked Andy to quote a replacement. We chose a steel model5 and it was installed one week later. This entire project was handled in a professional manner. Precision personnel were very competent, professional and well trained. Our installer, Blaine Goodrich, was exceptional. He arrived as scheduled and had our, extremely heavy, wooden door removed in about an hour. Andy arrived shortly thereafter and helped Blaine complete the installation. Throughout this project we felt no pressure to make a quick decision. Precision Garage Door of Michiana is, in my estimation, a quality organization with quality personnel. They are professional, thorough, competitive and pleasant. I would not hesitate to call them in the future. I recommend you give them a try.
Cameron Dennie was the service tech that was sent out to determine what issue we had going on. From first point of contact, through the entire process he kept me filled in on what he was finding and took the time to walk me through all of the pieces he replaced. Professional, Thorough and Experienced. Cameron did an excellent job! There are not enough "customer service minded" people in business, he's an exception. I will be recommending Precision and Cameron! Thank you for your services.
Our garage door just refused to open more than four inches late one evening. Chatted with Precision explaining the problem. Andy, their tech, arrived bright and early the next morning. He performed an inspection and recommended replacing the opener. He also noted the not so great condition of our existing door, something I already knew. He provided multiple options with absolutely no pressure. He was in no rush and answered all our questions. After deciding on the door/opener combination we had our price. Andy installed the opener so we were back up and running. Our new door will be installed in two to three weeks. Professional, punctual, personable and very competitive (out of "P" words). Dealing with Andy and Precision was a very pleasant experience. Recommend highly.